Frequently Asked Questions

Our booking system is very simple. Just complete the HOTEL SEARCH section by starting with Destination. Enter the city you wish to visit. As you start entering the name a "pop-up" will appear with all the city names similar to the one you are entering. Simply click on the one you want. To complete the rest just click on the various prompts and select.
Tip. When selecting star rating we suggest you click "show all". There might be a hotel with a higher star rating offering a special deal. Many bargains are found this way!

Yes, at Plum Accommodation we still believe in personal service. You can call one of our friendly reservation experts on + 27 11 888 20 84.

Yes. We have negotiated special wholesale rates with all the hotels. The rates we negotiated are lower than the hotel's normal rate.

Due to our large buying power we are able to negotiate far better prices with the hotels. Furthermore, we do not charge any additional booking fees or commissions for the services we provide you with. Lastly, being a web-based company we are able to keep costs to a minimum. That’s why booking a hotel on-line or via Plum Accommodation costs less than using a travel agent or tour operator.

Prices change due to currency fluctuations and availability.
Tip. If you find the hotel you want, book it. Hotels offer special rates on a limited number of rooms. When these rooms are taken up the price increases automatically.  

The total price shown includes all the guests and all rooms (if more than one was requested). It also includes all taxes.

Yes. Unlike many other websites we show the total amount up-front. The price you see is the price you pay.

Your reservation is payable when you book. The total cost is charged to your card when you book and will appear on your card as Plum Accommodation (pty) Ltd.

Continue to book the hotel as per the instructions. As soon as the hotel confirms your reservation we will process your booking, send you your confirmation, voucher and invoice and charge your card. Your card can not be charged until your reservation is confirmed! We will notify you by email in the unlikely event the hotel is unable to confirm your reservation. This email will confirm that you have not been charged and we will offer you alternative city accommodation which you are under no obligation to book.

Simply send us an email with your reservation number and ask us to cancel. We will process your cancellation and confirm.

No, unlike other travel sites we don't charge penalty/cancellation fees. For more info please click the terms and conditions link below.

Yes. Simply email Plum Accommodation and ask for a name change. Remember to include your reservation number, the full names of the guest to be taken of the list as well as the full names and nationality of the new guest.

Your cancellation amount will only be refunded to the card used for payment of the original booking. This will be done within 10 working days after we have confirmed your cancellation/change.

We do all confirmations with the hotel on your behalf- its part of our service. You will receive an instant confirmation email.

Yes, as soon as you receive the confirmation email, your reservation is confirmed.

Please email Plum Accommodation with the reference number of your booking. The number appears on your invoice.

Let us know what your special requests are. We will immediately inform the hotel. Granting your request is at the sole discretion of the hotel and therefore it cannot be guaranteed by us.

It depends on the age of your child/children. Most hotels will accommodate one child of up to 12 years when sharing with parents in a double or twin room. There are many hotels willing to accommodate larger families. Just mention the number of adults and children travelling when completing the hotel search section and you will only be shown hotels that meet with your specific requirements. Should you wish to have a baby cot in your room simply tick cot when completing the guest details section. Tip. If in doubt, contact us with your specific requirements. We will search and find the best suitable hotel to meet your specific requirements.

This is clearly indicated when you search for a hotel under the heading “meal type”. Most European hotels include breakfast. Many American hotels tend to exclude breakfast.

Our website displays all the various room types offered by specific hotels. Some hotels (mostly budget hotels) only offer one room class.

The majority of hotel rooms are en-suite, especially 3 star and higher. If they are not en-suite you will be informed in the hotel information section before you book.

The street address and hotel telephone number is clearly printed on your hotel voucher.
Tip. Please contact us timorously if you prefer a transfer from the airport to your hotel

Email Plum Accommodation. We need your flight details, number of passengers and hotel name.

Simply tick late arrival when you complete the guest details section and we will notify the hotel. If you realise that you are going to arrive late at the hotel after you have booked (24 hours or more prior to arrival date) simply inform us by email. Should you realise that you are going to arrive late (less than 24 hours) contact the hotel directly.

All you need is your voucher and a valid I.D. (passport). Some hotels will insist on a credit card being provided to cover any incidentals such as room service and phone calls.

Some hotels will insist on a credit card being provided to cover any incidentals such as room service and phone calls.

It is very safe to use your credit card. We take security very seriously. All your details are secured using the latest technology on our payment system operated by MyGate. The MyGate system is a secure payment server that transmits credit card details in an encrypted format, ensuring that your credit card details are kept safe. In addition the Plum site is also protected by firewalls and further detailed encryptions and is held on a secure server.

Simply print and complete our fax back form to Plum reservations Fax no +27 11 888 20 89. We will process your reservation manually without using the internet.

No, we never sell or pass any personal details to third parties. See our privacy policy.

MasterCard, VISA and American Express.